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Conflict Management |
Conflict is not good or bad. When conflict is not managed properly, it can be destructive and ruin relationships by creating some bad feelings. Unmanaged conflict can create bad feelings not only in the people directly experiencing the conflict, but also in people observing - or even hearing about - the conflict. However, when conflict is properly managed, it can be healthy. Learning to manage conflict is a necessary skill for all aspects of life.
There is not a single method for handling conflict. Each situation may call for a different way to manage it. Combining conflict management techniques with good communication skills facilitates effective conflict management.
In this module, you will learn some reasons for conflict, why you should be concerned with managing conflict, and five conflict handling modes. These skills will help you to manage and understand conflict in your everyday life, with friends and family, and with situations that may arise during school and/or work.
Upon completion of the Conflict Management module, you will have:
- an understanding of the reasons for conflict as demonstrated
by personal reflections on possible sources
of conflicts.- an understanding of the importance of managing conflict
by personally interpreting examples of conflict.- the ability to distinguish the five modes of handling conflict
by correctly identifying the conflict handling modes
used in a series of three scenarios.
To complete this module, first, read the material on conflict management and the student conversation about handling conflict. As you read, think about how you handle conflict, and complete the activities.
The materials for the iStudy for Success modules were originally developed at the Jack P. Royer Center for Learning and Academic Technologies.
Additional materials were developed and assistance was provided by the University Learning Centers (ULC), University Park.
The ANGEL version of the modules is being administered by TLT. For more information about iStudy for Success modules, please contact tlt@psu.edu.
The Pennsylvania State University ©2004 All rights reserved. Please read the entire license agreement before distributing the modules, and before modifying and sharing the content of the modules. This statement MUST accompany this module and all derivative works.